Refund & Return Policy

Operated by: Cielo Global LLC

Thank you for shopping with VibraUAE.
We take pride in offering high-quality beauty, hair, lifestyle, and electric products. Please read our Refund & Return Policy carefully before making a purchase.

1. Returns

We accept returns only for damaged, defective, or incorrect products received.
To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.

  • A return request must be submitted within 7 days of delivery.

  • Proof of purchase or order number is required.

If your product meets the above conditions, please contact our support team at support@vibrauae.com for assistance.

2. Non-Returnable Items

Due to hygiene and safety reasons, the following items cannot be returned:

  • Opened or used cosmetics, hair care, or skincare products

  • Personal grooming tools (such as straighteners, trimmers, brushes, etc.) once used

  • Items purchased on sale or clearance

3. Refunds

Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be processed to your original payment method (Stripe, PayPal, or card) within 5–10 business days.

Refunds may take longer depending on your bank or payment provider.

4. Exchanges

We currently do not offer direct exchanges.
If you want a different item, please return your original order (if eligible) and place a new order through our website.

5. Damaged or Wrong Item Received

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with:

  • Order number

  • Product photos

  • Description of the issue

Our team will review your request and arrange a replacement or refund where applicable.

6. Shipping Costs

  • Return shipping costs are the responsibility of the customer, unless the item was damaged or incorrect.

  • Original shipping charges are non-refundable.

7. Contact Us

If you have any questions about this Refund & Return Policy, contact us at:
📧 Email: support@vibrauae.com
🏢 Registered Business: Cielo Global LLC
📍 Address: 1070 Montgomery Rd, Unit 776, Altamonte Springs, Florida, US 32714
🌐 Website: www.vibrauae.com